Question 1

What is Radical Storage and how does it work?

Accepted Answer

Radical Storage is a global luggage storage network with 20,000+ verified locations worldwide. We connect you with trusted local businesses (hotels, shops, lockers, restaurants) where you can safely leave your bags. Book online in seconds, drop off your items, and enjoy your day hands-free.

Question 2

What kind of places are Radical Storage partners?

Accepted Answer

Our partners are carefully selected local businesses (hotels, shops, lockers) that meet strict safety and service standards. Each location is verified and regularly checked for quality.

Question 3

Are my items safe?

Accepted Answer

Yes, your peace of mind is our priority. All locations are carefully vetted and rechecked regularly. Every bag is covered by a €10000 guarantee and supported by 24/7 customer service.

Question 4

What can I store with Radical Storage?

Accepted Answer

You can store suitcases, backpacks, handbags, and even bulky items like strollers, bikes, or sports gear. For unusual items, contact our support team to confirm.

Question 5

How long can I leave my luggage with Radical Storage?

Accepted Answer

You can store your luggage for a few hours or several days at our daily rate. For long-term storage (over a week), contact our support team for assistance.

Question 6

How does the guarantee work?

Accepted Answer

Each bag is covered up to €10000 against damage, theft, or loss. If something goes wrong, our 24/7 support team will guide you through the process to resolve the issue as quickly as possible.

Question 7

What are the operating hours of Radical Storage locations?

Accepted Answer

Hours vary by partner. You can check each location's opening and closing times on its page before booking to make sure they fit your schedule.

Question 8

Are there size or weight limits?

Accepted Answer

No size limits! Store anything from backpacks to surfboards or bikes, we've got space for it all.

Question 9

How much does luggage storage cost?

Accepted Answer

Prices start from €0.90/day, depending on bag size. A €1.99 fee per bag is added at checkout to cover the €10000 Guarantee and 24/7 support.

Question 10

How do I find a Radical Storage location near me?

Accepted Answer

Use the search bar on our website or app, enter your destination or allow location access to see nearby storage options instantly.

Question 11

Why isn’t the exact address shown before booking?

Accepted Answer

For security reasons and to ensure a smooth experience for all customers, the exact address of our partner is not displayed publicly. This prevents unauthorized drop-offs and ensures that only confirmed bookings are processed.

Question 12

Does the price vary depending on luggage size?

Accepted Answer

Yes, prices vary by item size. We offer different rates for small bags, standard luggage, and large or bulky items like bikes or strollers. Exact pricing is shown during booking.

Question 13

What if I need to store an item for a very short period (e.g., an hour)?

Accepted Answer

Radical Storage operates on a daily rate system (from 00:00 to 23:59), rather than hourly. This often provides better value, as you are not charged extra for every passing hour. The full daily rate applies even for short-term storage within the same day.

Question 14

Can I trust Radical Storage?

Accepted Answer

Absolutely! All partner locations are verified for safety and quality. You can also check user reviews on each location's page — our partners include trusted shops, hotels, restaurants, and lockers.

Question 15

If I have to leave both a big suitcase and a handbag, do I have to book for 2 items?

Accepted Answer

Yes, each individual item of baggage, regardless of its size (e.g., suitcase, handbag, backpack), requires a separate booking. Unbooked items cannot be stored.

Question 16

I booked the service, but I no longer need it. Can I ask for a refund?

Accepted Answer

Yes! You may cancel your booking free of charge at any time before the scheduled check-in time and receive a full refund.

Question 17

I didn't receive any confirmation email. Where can I find information about my booking?

Accepted Answer

If you haven't received a confirmation email, all your booking details are accessible on your 'Booking Details Page'. You can find this page by logging into radicalstorage.com or through the Radical Storage App.

Question 18

After the booking, can I add additional bags/days?

Accepted Answer

Yes, you can easily add additional bags or extend your storage duration. Simply navigate to the 'Active Orders' section on our website or app, where you will find options to modify your booking.

Question 19

Do I need to book in advance?

Accepted Answer

Yes, online booking is required. It takes seconds and gives you instant confirmation, directions, and full coverage: €10000 guarantee and 24/7 support.

Question 20

Can I modify my booking?

Accepted Answer

Yes. You can edit your reservation anytime up to drop-off, directly from your confirmation email or by contacting customer support.

Question 21

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, as well as other popular online payment methods, which will be displayed during the checkout process.

Question 22

Hourly or daily rates?

Accepted Answer

Rates are calculated on a daily basis (from 00:00 to 23:59). If your pick-up extends past midnight, an additional day's charge will apply.

Question 23

Can I cancel and get a refund?

Accepted Answer

Yes. You may cancel your booking free of charge at any time before the scheduled check-in time and receive a full refund.

Question 24

What if I'm early or late for drop-off or pickup?

Accepted Answer

Minor delays are fine, our partners are flexible. However, significant lateness, especially for pickup, may result in extra fees charged by the location. For peace of mind, choose the "Flexible hours" option when booking.

Question 25

When will I receive the exact address of the partner?

Accepted Answer

The exact address of your chosen location will be provided in your confirmation email immediately after your booking is successfully completed.

Question 26

What can I do if my QR code does not work?

Accepted Answer

If your QR code is not working, simply provide your partner with the order number found in your confirmation email. They will be able to process your drop-off or pick-up using this information.

Question 27

Can I choose a flexible time option?

Accepted Answer

Yes, we offer some flexibility for check-in and check-out times. However, it’s important to always check the specific opening and closing hours of your chosen Radical Storage location to avoid any inconvenience.

Question 28

Who do I contact if I have an issue or question not covered here?

Accepted Answer

If you have further questions or encounter any issues, please visit our 'Help Center' or contact our customer support team directly via support@radicalstorage.com. We are here to assist you.

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